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Please review these terms and conditions that
will be applicable to your purchase. Office furniture sold by Office Doctor
is all special order merchandise. The furniture we sell here is shipped
directly from the manufacturer. After you place your order we than send
the order to manufacturer. After the order is put into the manufacturers
system and production has begun the order can not be cancelled. In the
event an order has to be cancelled the following terms are followed for
repective manufacturers which are derived directly from the manufacturers.
All cancellations and returns must request an RA (return authorization)
number before return or cancel can occur. Failure to request an RA will
subject buyer to full cost of order. Without RA Office Doctor customer
assumes all responsibility for merchandise ordered. Shipping is handled
by 3rd party common carriers. No freight charges can be refunded. Customer
is responsible for all actual freight charges for inbound and out bound
freight charges regardless of freight charge in sale plus a $100 service
fee. Freight is incurred when product leaves manufacturer or wharehouse.
All free freight items incur same freight policies. Shipping times are
best estimates. Freight companies do not gaurantee amount of time from
pickup to delivery, they only give estimates. For exact times additional
charges apply. (We have experenced 90% on the day they estimate, +1 or
2 days for the others) We always ship with an order for the freight company
to call customer before delivery so you will know when they will be delivering
the merchandise. Please let us know if they do not call prior to delivery.
(we pay extra for this service so please let us know)
Buyer shall pay all
reasonable costs and expenses, including attorney and collection fees,
and late fees, incurred by Seller in connection with any amounts due for
goods ordered.
By purchasing you
agree to the terms and conditions set forth.
Dmi Office
Furniture:
Prices are subject
to change without notice. All orders are subject to acceptance by DMI.
Cancellations will not be accepted without prior authorization from DMI.
In no instance should merchandise be returned to DMI Distribution Center
without prior approval.
RETURNS AND ALLOWANCES
POLICY: Defects in DMI merchandise should be reported to the Office Doctor
imediately. A sales representative is expected to inspect and report on
all defective merchandise noted by Office Doctor. Upon the sales representative's
recommendations, DMI's Customer Service Department must authorize all
claims. No returns or allowances, or deductions from invoices, of any
kind, will be accepted without prior authorization, in writing, from Office
Doctor. In no instance is merchandise to be returned to the DMI Distribution
Center without prior approval. Any freight charges incurred by an unauthorized
return will be invoiced to the customer. Returns must be shipped prepaid.
A charge of 30% will be applied to all returned merchandise, if approved.
DMI designs and tests its products and packaging to ensure they meet or
exceed furniture transport standards generally accepted in the industry.
Therefore, damaged merchandise and concealed freight damage, is the responsibility
of the freight carrier. Claims must be filed, accordingly, within fifteen
days of receipt of shipment, with the freight carrier. DMI accepts no
responsibility for merchandise shortages or damages caused by freight
carriers or consumer delivery services.
The transportation company assumes full responsibility for safe delivery
upon acceptance of the shipment.
Customer should inspect all merchandise upon delivery of shipment. Any
visible damage should be noted on the freight bill and signed by the person
making the delivery. All freight claims should be filed immediately, regardless
of the extent of damages. If damage is not noticed until the merchandise
is unpacked, notify the transportation company immediately and file a
"concealed damage" claim with them. Be sure to retain the carton
for inspection.
DMI strives to maintain a constant quality standard on all its products.
However it is part of the dealer's responsibility to do a certain amount
of touch-up, deluxing and installation of replacement parts. We do not
recommend that the merchandise be delivered to the consumer in the original
packages from the factory.
Indiana Office
Furniture:
CANCELLATIONS AND
CHANGES: Due to immediate IN STOCK shipments and immediate production
on build to order items, all orders are considered firm and are not subject
to cancellation or change without approval from Indiana Furniture. All
approved changes are subject to additional charges and revised lead times.
PRODUCT DESIGN AND SPECIFICATION CHANGES: Indiana Furniture reserves the
right to make changes in design and construction or discontinue products
without prior notice.
DAMAGED MERCHANDISE: Please do not refuse merchandise damaged in transit.
All shipments are delivered to the transportation company in good condition.
Indiana Furniture's liability ceases at that time. If a shipment is received
damaged or short, note all infonmation on carrier's copy and your copy
of freight bill and delivery receipt. Notify the delivering carrier and
file a claim immediately.
Note: The consignee is responsible for filing claims with the carrier
for damage and shortages. Claims should be filed within 15 days of delivery.
If the consignee gives the carrier a clear receipt for the shipment, the
carrier is relieved of further responsibility. For this reason, we recommend
the consignee inspect all merchandise upon arrival.
CONCEALED DAMAGE: If
concealed damage is found, notify the delivering carrier at once and request
an inspection. This must be done within 15 calendar days of delivery.
Without this inspection the transportation company will not entertain
a claim for loss or damage. If the carrier will not perform the inspection,
you should prepare an affidavit that you contacted him, noting the time
and date, and that he failed to comply with your request. This, along
with the other papers in your possession, will support the claim.
All shipping cartons must be retained for carrier inspection. Do not move
the damaged merchandise from the receiving location. It must also be retained
for inspection.
Upon carrier provider's approval of claim, cost of damage will be divided
''1/3 freight co. responsibility, 1/3 customer responsibility and 1/3
Indiana Furniture responsibility.
In the event the shipment was turned over to the carrier as a full trailer
load, Indiana Furniture must be notified of any damage (obvious or concealed)
within 15 calendar days of delivery. An Indiana Furniture Sales Representative's
inspection or visual documentation may be required. All shipping cartons
must be retained for inspection. Indiana Furniture reserves the right
to select the most cost effective way to repair or replace the damaged
item. The cost of any damage will be divided 1/2 customer responsibility
and 1/2 Indiana Furniture responsibility.
REPAIR CHARGES: Written authorization must be secured from Indiana Furniture
prior to incurring repair charges if Indiana Furniture is expected to
pay these charges.
RETURN MERCHANDISE: Merchandise will not be accepted for return without
an RGA (Return Goods Authorization) issued by the Sales Office. We will
consider issuing RGA's for the following reasons:
1. Manufacturing defect (inspected by Indiana Furniture representative)
2. Indiana Furniture order processing error
3. Shipping error
4. Mis-marked cartons
5. Duplicated shipments
If you have any questions as to whether your reason for return qualifies
for consideration, please contact your Customer Service Representative.
Merchandise must be returned within 20 days of the RGA issued date, or
within 20 days upon receipt of replacement product to receive credit.
Returns due to mis-marked cartons must also be returned in the original
cartoning, with shipping labels intact, to receive credit.
All merchandise being returned must be properly packed and protected to
ensure no further damage is incurred during transportation back to an
Indiana Furniture facility. Upon receipt, all returned merchandise will
be thoroughly inspected and the results compared to the reason for return
stated on the RGA. Any discrepancies, such as additional damage, signs
of usage, missing parts, etc., will result in an adjustment to the amount
of credit issued.
DELIVERY AND FREIGHT CHARGES: All shipments are F.O.B. Point of Origin,
Jasper, IN, freight prepaid and allowed. Ownership and responsibility
of the merchandise becomes that of the buyer upon delivery to the freight
company. Shipments into Alaska, Hawaii, Canada, Mexico, Puerto Rico and
other exports are freight prepaid and allowed to port of exit.
Indiana Furniture reserves the right to select the most appropriate carrier
and routing on all shipments. Indiana Furniture will attempt to accommodate
requests for favored carriers.
Inside delivery and installation services are not included in the pricing
shown. Any order requiring non-dock or inside delivery must specify such
on the order. Should either of these services be requested or required,
all charges incurred will be charged to the "Sold To" of the
order. Call 215-482-4444 for more delivery option details.
Orders of less than 500 pounds will be assessed a handling charge of $50.00
Net Per Order. (This will be waived for items shipped via a small package
carrier.)
BIFMA AND ANSI TESTING: Indiana Furniture is a member of the Business
and Institutional Furniture Manufacturer's Association (BIFMA). Tests
developed by the Business and Institutional Furniture Manufacturer's Association
(BIFMA) and approved by the American National Standards Institute (ANSi)
determine the strength and durability of casegoods and seating in its
everyday use. Although this testing does not serve as a warranty or guarantee,
Indiana Furniture products within this price list generally meet or exceed
applicable BIFMA and ANSI standards.
Lacasse Office
Furniture:
Order changes: Any
change to an original purchase order must be received in writing no later
than 48 hours after receipt of the original order. Any change to the original
order after 48 hours, if approved, will result in production rescheduling.
The cost variances will have to be approved by the customer before production
rescheduling.
Order cancellations:
Cancellations must be requested in Writing no later than 48 hours after
receipt of the original order and are subject to approval by Groupe Lacasse.
Cancellations cannot be accepted otherwise. No cancellation allowed on
Quickship orders.
Changes: All illustrations,
specifications and prices on website are based on the latest product information
available at the time of publication. The right is reserved to make changes,
at any time and without prior notice, to prices, colors, materials, specifications
and models offered.
Packing and shipping:
Packaging consists of polyethylene and protectors or separate cartons,
depending on method of shipment. These costs are included in our price.
Certain items are shipped in two pieces.
• D and P-shaped
tables are shipped unassembled (legs and surfaces packaged separately)
• Legs in Concept 70, 400E and 2001 are packaged separately.
Delivery: Groupe Lacasse
and Office Doctor is not liable for delay or failure to deliver goods
due to causes beyond our control.
Freight claims: The
merchandise is carefully packed and thoroughly inspected before leaving
the warehouse. Responsibility for its safe delivery is assumed by the
carrier upon acceptance of the shipment. Claims for loss or damage sustained
in transit must therefore, be made upon the carrier as follows:
Concealed loss or damage: Concealed loss or damage means loss or damage
that does not become apparent until the merchandise has been unpacked.
The contents may be damaged In transit due to rough handling even though
the carton may not show external damage. When damage is discovered upon
unpacking, make a written request for inspection by the carriers' agent
within 7 days of the delivery date, then file a claim with the carrier
since such damage is the carrier's responsibility. If you follow these
instructions carefully and completely, we guarantee full support of your
claims to protect you against loss from concealed damage.
Visible damage or shortage: Any external evidence of damage or shortage
must be noted on the freight bill or express receipts and Signed by the
carrier's agent. Failure to adequately describe such external evidence
of damage or shortage may result in the carrier refusing to honor a damage
claim. The form required to file such claim wiII be supplled by the carrier.
Returns: Absolutely
no returns will be accepted on any non-standard products. No return of
standard products wilI be accepted without prior authorization by Groupe
Lacasse. Any shipment returned without prior approval will be refused.
Returns must be shipped prepaid. A charge of 25% will be applied to all
standard returned merchandise, if approved.
Storage: In the event
the purchaser request postponement of shipment beyond the scheduled shipping
date after the goods have become work in process, or at a time Groupe
Lacasse is then about to make shipment, Groupe Lacasse may store the goods
at the purchaser's risk and expense. Such transfer to storage shall be
deemed delivery to purchaser for all purposes including invoicing and
payment.
Mayline Office
Furniture: Including Tiffany Office Seating
Pricing Policy:Prices
and specifications are subject to change without notice. Pricing shall
be based upon the price list in effect at the time the order is entered.
Mayline Group reserves the right at any time to alter design, and to substitute
materials and parts to a particular standard unit at time of shipment
as may be necessary.
Additional Packaging (Outside Contiguous U.S.): Shipments destined for
Alaska, Hawaii, the northern provinces of Canada, and other loca¬tions
outside the contiguous 48 states, may require special packaging and/or
crating to insure proper handling by the freight carrier and prevent damage
to the destination. Customers will be notified of these additional costs
upon request, or at the time the order is entered.
Shipping and Freight Allowance: For ALL SEATING ORDERS (except Lounge
Seating and SeatTable), Mayline will prepay and absorb all freight charges
regardless of order size. For ALL OTHER PRODUCTS, Mayline Group will prepay
and absorb freight charges on a single order totaling $5,000 List (US)
or more shipping via a Mayline Group specified carrier to one location,
FO.B. Shipping Point. For a single order totaling less than $5,000 List,
a flat 8% of the total list price will be added to the invoice. These
freight terms apply to shipments within the 48 contiguous states and Canadian
provinces sharing a border with the 48 contiguous states. Contact Customer
Service at 1-215-482-4444 for the complete Canadian delivery details.
We will use our best judgement for choice of carrier, without assuming
responsibility for delays. To meet the $5,000 minimum for free freight,
product can be combined from any Mayline Group company and must ship to
one location. Absorbed freight charges are for dock-to-dock deliveries
only, and DO NOT INCLUDE INSIDE DELIVERY, L1FTGATE, CALL IN ADVANCE, OR
OTHER ACCESSORIAL CHARGES. Minimum Freight Charge = $75.00 U.S.
If a carrier other than that selected by Mayline is requested, it is up
to the customer to make those arrangements. Mayline will not provide actual
freight quotes. Actual freight charges will be billed.
For orders totaling less than $5,000 at list and shipping via UPS, freight
will be billed at 8% of the total list price. Minimum UPS charge is $7.00.
UPS Shipments: Maximum Size - 184" length and girth combined Maximum
Weiaht - 100 Ibs. per package. Packages over 84" in length and girth,
may incur extra charges. Maximum length is 108".
Changes and Cancellations: All cancellations must be confirmed in writing
and received three days prior to ship date to be allowed. CUSTOM/SPECIAL
PRODUCTS CANNOT BE CANCELED AFTER PRODUCTION HAS BEEN STARTED.
Shortages and Damage:
Mayline Group will be responsible for filing claims, in their name, for
damaged or lost freight and sending out replacement orders at NO CHARGE
under the following conditions:
1. Product is shipped via a Mayline Group specified common carrier.
2. Noticeable damage to the carton or product, and/or missing product
must be noted on the delivery receipt. Brief descriptions of the damage
are also necessary, i.e. "two File Harbor cabinets damaged near top
front, and one C-File carton punctured.":
3. The recipient must call the delivering carrier to schedule an inspection.
All product and packaging must be saved until the inspection takes place.
4. Call Office Doctor at 215-482-4444 to report the damage or shortage
situation.
For cases of concealed damage, Mayline will take responsibility for placing
the freigt claim under the following conditions:
1. Product is shipped via a Mayline Group specified common carrier.
2. Damage is reported to the carrier and Mayline within 7 calendar days
of receipt.
3 The recipient must call the delivering carrier to schedule an inspection.
All product and packaging must be saved until the inspection takes place
4. Replacement orders will be sent out at a charge.
5. Mayline will credit the dealer 100% of what we receive in reimbursement
from the carrier on the claim.
It the customer specifies their own carrier, they assume full responsibility
for any freightl claims. This includes collect and 3rd party billing shipments.
Under these circumstances. replacement orders will be sent out at a charge.
Custom Orders: All orders for non-standard product or finishes must be
made in writing and may be subject to minimum order quantities, up-charges
and extended lead times. Please contact Office Doctor Customer Service
for detaiIs. Custom orders are NON-CANCELABLE AND NON-RETURNABLE. All
orders for Mobile Aisle product are considered custom.
Returns: All merchandise requested to be returned to the originating manufacturer
must first be approved and issued a Return Goods Authorization (RGA) number.
Please contact Office Doctor customer service department for an authorized
return goods number. All returned product must be packed in original cartoning
and in sellable condition. Only product shipped from the originating manufacturer
within the past 10 days may be returned. All product must be returned
within 10 days of return authorization date or RGA will be cancelled.
Mobile Aisle product is considered custom and cannot be returned.
A 30% refurbishing charge will be applied on all authorized returns for
resalable merchandise. The customer is required to pay for the return
freight costs. Product must be returned in good condition or the restocking
fee may be increased accordingly. If product is "poorly" packaged
and damaged, the freight claim must be pursued by the customer. Office
Doctor will not issue credit.
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