Please review these terms and conditions that will
be applicable to your purchase. Office furniture sold by Office Doctor
is all special order merchandise. The furniture we sell here is shipped
directly from the manufacturer. After you place your order we than send
the order to manufacturer. After the order is put into the
manufacturers system and production has begun the order can not be
cancelled. In the event an order has to be cancelled the following
terms are followed for repective manufacturers which are derived
directly from the manufacturers. All cancellations and returns must
request an RA (return authorization) number before return or cancel can
occur. Failure to request an RA will subject buyer to full cost of
order. Without RA Office Doctor customer assumes all responsibility for
merchandise ordered. Shipping is handled by 3rd party common carriers.
No freight charges can be refunded. Customer is responsible for all
actual freight charges for inbound and out bound freight charges
regardless of freight charge in sale plus a $100 service fee. Freight
is incurred when product leaves manufacturer or wharehouse. All free
freight items incur same freight policies. Shipping times are best
estimates. Freight companies do not gaurantee amount of time from
pickup to delivery, they only give estimates. For exact times
additional charges apply. (We have experenced 90% on the day they
estimate, +1 or 2 days for the others) We always ship with an order for
the freight company to call customer before delivery so you will know
when they will be delivering the merchandise. Please let us know if
they do not call prior to delivery. (we pay extra for this service so
please let us know)
Buyer shall pay all reasonable costs and expenses,
including attorney and collection fees, and late fees, incurred by
Seller in connection with any amounts due for goods ordered.
By purchasing you agree to the terms and conditions
Dmi Office Furniture:
Prices are subject to change without notice. All
orders are subject to acceptance by DMI. Cancellations will not be
accepted without prior authorization from DMI. In no instance should
merchandise be returned to DMI Distribution Center without prior
RETURNS AND ALLOWANCES POLICY: Defects in DMI
merchandise should be reported to the Office Doctor imediately. A sales
representative is expected to inspect and report on all defective
merchandise noted by Office Doctor. Upon the sales representative's
recommendations, DMI's Customer Service Department must authorize all
claims. No returns or allowances, or deductions from invoices, of any
kind, will be accepted without prior authorization, in writing, from
Office Doctor. In no instance is merchandise to be returned to the DMI
Distribution Center without prior approval. Any freight charges
incurred by an unauthorized return will be invoiced to the customer.
Returns must be shipped prepaid. A charge of 30% will be applied to all
returned merchandise, if approved. DMI designs and tests its products
and packaging to ensure they meet or exceed furniture transport
standards generally accepted in the industry. Therefore, damaged
merchandise and concealed freight damage, is the responsibility of the
freight carrier. Claims must be filed, accordingly, within fifteen days
of receipt of shipment, with the freight carrier. DMI accepts no
responsibility for merchandise shortages or damages caused by freight
carriers or consumer delivery services.
The transportation company assumes full responsibility for safe
delivery upon acceptance of the shipment.
Customer should inspect all merchandise upon delivery of shipment. Any
visible damage should be noted on the freight bill and signed by the
person making the delivery. All freight claims should be filed
immediately, regardless of the extent of damages. If damage is not
noticed until the merchandise is unpacked, notify the transportation
company immediately and file a "concealed damage" claim with them. Be
sure to retain the carton for inspection.
DMI strives to maintain a constant quality standard on all its
products. However it is part of the dealer's responsibility to do a
certain amount of touch-up, deluxing and installation of replacement
parts. We do not recommend that the merchandise be delivered to the
consumer in the original packages from the factory.
Indiana Office Furniture:
CANCELLATIONS AND CHANGES: Due to immediate IN
STOCK shipments and immediate production on build to order items, all
orders are considered firm and are not subject to cancellation or
change without approval from Indiana Furniture. All approved changes
are subject to additional charges and revised lead times.
PRODUCT DESIGN AND SPECIFICATION CHANGES: Indiana Furniture reserves
the right to make changes in design and construction or discontinue
products without prior notice.
DAMAGED MERCHANDISE: Please do not refuse merchandise damaged in
transit. All shipments are delivered to the transportation company in
good condition. Indiana Furniture's liability ceases at that time. If a
shipment is received damaged or short, note all infonmation on
carrier's copy and your copy of freight bill and delivery receipt.
Notify the delivering carrier and file a claim immediately.
Note: The consignee is responsible for filing claims with the carrier
for damage and shortages. Claims should be filed within 15 days of
delivery. If the consignee gives the carrier a clear receipt for the
shipment, the carrier is relieved of further responsibility. For this
reason, we recommend the consignee inspect all merchandise upon
DAMAGE: If concealed damage is found, notify the delivering carrier at
once and request an inspection. This must be done within 15 calendar
days of delivery. Without this inspection the transportation company
will not entertain a claim for loss or damage. If the carrier will not
perform the inspection, you should prepare an affidavit that you
contacted him, noting the time and date, and that he failed to comply
with your request. This, along with the other papers in your
possession, will support the claim.
All shipping cartons must be retained for carrier inspection. Do not
move the damaged merchandise from the receiving location. It must also
be retained for inspection.
Upon carrier provider's approval of claim, cost of damage will be
divided ''1/3 freight co. responsibility, 1/3 customer responsibility
and 1/3 Indiana Furniture responsibility.
In the event the shipment was turned over to the carrier as a full
trailer load, Indiana Furniture must be notified of any damage (obvious
or concealed) within 15 calendar days of delivery. An Indiana Furniture
Sales Representative's inspection or visual documentation may be
required. All shipping cartons must be retained for inspection. Indiana
Furniture reserves the right to select the most cost effective way to
repair or replace the damaged item. The cost of any damage will be
divided 1/2 customer responsibility and 1/2 Indiana Furniture
REPAIR CHARGES: Written authorization must be secured from Indiana
Furniture prior to incurring repair charges if Indiana Furniture is
expected to pay these charges.
RETURN MERCHANDISE: Merchandise will not be accepted for return without
an RGA (Return Goods Authorization) issued by the Sales Office. We will
consider issuing RGA's for the following reasons:
1. Manufacturing defect (inspected by Indiana Furniture representative)
2. Indiana Furniture order processing error
3. Shipping error
4. Mis-marked cartons
5. Duplicated shipments
If you have any questions as to whether your reason for return
qualifies for consideration, please contact your Customer Service
Representative. Merchandise must be returned within 20 days of the RGA
issued date, or within 20 days upon receipt of replacement product to
receive credit. Returns due to mis-marked cartons must also be returned
in the original cartoning, with shipping labels intact, to receive
All merchandise being returned must be properly packed and protected to
ensure no further damage is incurred during transportation back to an
Indiana Furniture facility. Upon receipt, all returned merchandise will
be thoroughly inspected and the results compared to the reason for
return stated on the RGA. Any discrepancies, such as additional damage,
signs of usage, missing parts, etc., will result in an adjustment to
the amount of credit issued.
DELIVERY AND FREIGHT CHARGES: All shipments are F.O.B. Point of Origin,
Jasper, IN, freight prepaid and allowed. Ownership and responsibility
of the merchandise becomes that of the buyer upon delivery to the
freight company. Shipments into Alaska, Hawaii, Canada, Mexico, Puerto
Rico and other exports are freight prepaid and allowed to port of exit.
Indiana Furniture reserves the right to select the most appropriate
carrier and routing on all shipments. Indiana Furniture will attempt to
accommodate requests for favored carriers.
Inside delivery and installation services are not included in the
pricing shown. Any order requiring non-dock or inside delivery must
specify such on the order. Should either of these services be requested
or required, all charges incurred will be charged to the "Sold To" of
the order. Call 215-482-4444 for more delivery option details.
Orders of less than 500 pounds will be assessed a handling charge of
$50.00 Net Per Order. (This will be waived for items shipped via a
small package carrier.)
BIFMA AND ANSI TESTING: Indiana Furniture is a member of the Business
and Institutional Furniture Manufacturer's Association (BIFMA). Tests
developed by the Business and Institutional Furniture Manufacturer's
Association (BIFMA) and approved by the American National Standards
Institute (ANSi) determine the strength and durability of casegoods and
seating in its everyday use. Although this testing does not serve as a
warranty or guarantee, Indiana Furniture products within this price
list generally meet or exceed applicable BIFMA and ANSI standards.
Lacasse Office Furniture:
changes: Any change to an original purchase order must be
received in writing no later than 48 hours after receipt of the
original order. Any change to the original order after 48 hours, if
approved, will result in production rescheduling. The cost variances
will have to be approved by the customer before production rescheduling.
Order cancellations: Cancellations must be
requested in Writing no later than 48 hours after receipt of the
original order and are subject to approval by Groupe Lacasse.
Cancellations cannot be accepted otherwise. No cancellation allowed on
Changes: All illustrations, specifications and
prices on website are based on the latest product information available
at the time of publication. The right is reserved to make changes, at
any time and without prior notice, to prices, colors, materials,
specifications and models offered.
Packing and shipping: Packaging consists of
polyethylene and protectors or separate cartons, depending on method of
shipment. These costs are included in our price.
Certain items are shipped in two pieces.
• D and P-shaped tables are shipped unassembled
(legs and surfaces packaged separately)
• Legs in Concept 70, 400E and 2001 are packaged separately.
Delivery: Groupe Lacasse and Office Doctor is not
liable for delay or failure to deliver goods due to causes beyond our
Freight claims: The merchandise is carefully
packed and thoroughly inspected before leaving the warehouse.
Responsibility for its safe delivery is assumed by the carrier upon
acceptance of the shipment. Claims for loss or damage sustained in
transit must therefore, be made upon the carrier as follows:
Concealed loss or damage: Concealed loss or damage means loss or damage
that does not become apparent until the merchandise has been unpacked.
The contents may be damaged In transit due to rough handling even
though the carton may not show external damage. When damage is
discovered upon unpacking, make a written request for inspection by the
carriers' agent within 7 days of the delivery date, then file a claim
with the carrier since such damage is the carrier's responsibility. If
you follow these instructions carefully and completely, we guarantee
full support of your claims to protect you against loss from concealed
Visible damage or shortage: Any external evidence of damage or shortage
must be noted on the freight bill or express receipts and Signed by the
carrier's agent. Failure to adequately describe such external evidence
of damage or shortage may result in the carrier refusing to honor a
damage claim. The form required to file such claim wiII be supplled by
Returns: Absolutely no returns will be accepted on
any non-standard products. No return of standard products wilI be
accepted without prior authorization by Groupe Lacasse. Any shipment
returned without prior approval will be refused. Returns must be
shipped prepaid. A charge of 25% will be applied to all standard
returned merchandise, if approved.
Storage: In the event the purchaser request
postponement of shipment beyond the scheduled shipping date after the
goods have become work in process, or at a time Groupe Lacasse is then
about to make shipment, Groupe Lacasse may store the goods at the
purchaser's risk and expense. Such transfer to storage shall be deemed
delivery to purchaser for all purposes including invoicing and payment.
Mayline Office Furniture: Including
Tiffany Office Seating
Pricing Policy:Prices and specifications are
subject to change without notice. Pricing shall be based upon the price
list in effect at the time the order is entered. Mayline Group reserves
the right at any time to alter design, and to substitute materials and
parts to a particular standard unit at time of shipment as may be
Additional Packaging (Outside Contiguous U.S.): Shipments destined for
Alaska, Hawaii, the northern provinces of Canada, and other loca¬tions
outside the contiguous 48 states, may require special packaging and/or
crating to insure proper handling by the freight carrier and prevent
damage to the destination. Customers will be notified of these
additional costs upon request, or at the time the order is entered.
Shipping and Freight Allowance: For ALL SEATING ORDERS (except Lounge
Seating and SeatTable), Mayline will prepay and absorb all freight
charges regardless of order size. For ALL OTHER PRODUCTS, Mayline Group
will prepay and absorb freight charges on a single order totaling
$5,000 List (US) or more shipping via a Mayline Group specified carrier
to one location, FO.B. Shipping Point. For a single order totaling less
than $5,000 List, a flat 8% of the total list price will be added to
the invoice. These freight terms apply to shipments within the 48
contiguous states and Canadian provinces sharing a border with the 48
contiguous states. Contact Customer Service at 1-215-482-4444 for the
complete Canadian delivery details.
We will use our best judgement for choice of carrier, without assuming
responsibility for delays. To meet the $5,000 minimum for free freight,
product can be combined from any Mayline Group company and must ship to
one location. Absorbed freight charges are for dock-to-dock deliveries
only, and DO NOT INCLUDE INSIDE DELIVERY, L1FTGATE, CALL IN ADVANCE, OR
OTHER ACCESSORIAL CHARGES. Minimum Freight Charge = $75.00 U.S.
If a carrier other than that selected by Mayline is requested, it is up
to the customer to make those arrangements. Mayline will not provide
actual freight quotes. Actual freight charges will be billed.
For orders totaling less than $5,000 at list and shipping via UPS,
freight will be billed at 8% of the total list price. Minimum UPS
charge is $7.00.
UPS Shipments: Maximum Size - 184" length and girth combined Maximum
Weiaht - 100 Ibs. per package. Packages over 84" in length and girth,
may incur extra charges. Maximum length is 108".
Changes and Cancellations: All cancellations must be confirmed in
writing and received three days prior to ship date to be allowed.
CUSTOM/SPECIAL PRODUCTS CANNOT BE CANCELED AFTER PRODUCTION HAS BEEN
Shortages and Damage: Mayline Group will be
responsible for filing claims, in their name, for damaged or lost
freight and sending out replacement orders at NO CHARGE under the
1. Product is shipped via a Mayline Group specified common carrier.
2. Noticeable damage to the carton or product, and/or missing product
must be noted on the delivery receipt. Brief descriptions of the damage
are also necessary, i.e. "two File Harbor cabinets damaged near top
front, and one C-File carton punctured.":
3. The recipient must call the delivering carrier to schedule an
inspection. All product and packaging must be saved until the
inspection takes place.
4. Call Office Doctor at 215-482-4444 to report the damage or shortage
For cases of concealed damage, Mayline will take responsibility for
placing the freigt claim under the following conditions:
1. Product is shipped via a Mayline Group specified common carrier.
2. Damage is reported to the carrier and Mayline within 7 calendar days
3 The recipient must call the delivering carrier to schedule an
inspection. All product and packaging must be saved until the
inspection takes place
4. Replacement orders will be sent out at a charge.
5. Mayline will credit the dealer 100% of what we receive in
reimbursement from the carrier on the claim.
It the customer specifies their own carrier, they assume full
responsibility for any freightl claims. This includes collect and 3rd
party billing shipments. Under these circumstances. replacement orders
will be sent out at a charge.
Custom Orders: All orders for non-standard product or finishes must be
made in writing and may be subject to minimum order quantities,
up-charges and extended lead times. Please contact Office Doctor
Customer Service for detaiIs. Custom orders are NON-CANCELABLE AND
NON-RETURNABLE. All orders for Mobile Aisle product are considered
Returns: All merchandise requested to be returned to the originating
manufacturer must first be approved and issued a Return Goods
Authorization (RGA) number. Please contact Office Doctor customer
service department for an authorized return goods number. All returned
product must be packed in original cartoning and in sellable condition.
Only product shipped from the originating manufacturer within the past
10 days may be returned. All product must be returned within 10 days of
return authorization date or RGA will be cancelled. Mobile Aisle
product is considered custom and cannot be returned.
A 30% refurbishing charge will be applied on all authorized returns for
resalable merchandise. The customer is required to pay for the return
freight costs. Product must be returned in good condition or the
restocking fee may be increased accordingly. If product is "poorly"
packaged and damaged, the freight claim must be pursued by the
customer. Office Doctor will not issue credit.